Terms of Service
Last updated: July 20, 2019
TABLE OF CONTENTS:
- THE HELP’N’TRADE PLATFORM CONNECTS TRADEES AND HELPERS
- USER VETTING AND USER REPRESENTATIONS AND WARRANTIES
- CONTRACT BETWEEN HELPERS AND TRADEES
- BILLING AND PAYMENT
- REWARDS AND PROMOTIONAL CODES
- PUBLIC AREAS; ACCEPTABLE USE
- MOBILE APP UPDATES AND UPGRADES
- TERMINATION AND SUSPENSION
- ACCOUNT, PASSWORD, SECURITY, AND MOBILE PHONE USE
- USER GENERATED CONTENT
- LINKS TO THIRD-PARTY WEBSITES
- WORKER CLASSIFICATION AND WITHHOLDINGS
- HELP’N’TRADE PROTECTION CENTRE
- INTELLECTUAL PROPERTY RIGHTS
- COPYRIGHT COMPLAINTS AND COPYRIGHT AGENT
- CONFIDENTIAL INFORMATION
- DISCLAIMER OF WARRANTIES
- DISPUTE RESOLUTION – ARBITRATION & CLASS ACTION WAIVERS (U.S. USERS)
- DISPUTE RESOLUTION – ARBITRATION & CLASS ACTION WAIVERS (CANADIAN USERS)
- GOVERNING LAW
- NO AGENCY; NO EMPLOYMENT
- GENERAL PROVISIONS
- CHANGES TO THIS AGREEMENT AND THE HELP’N’TRADE PLATFORM
- NO RIGHTS OF THIRD PARTIES
- NOTICES AND CONCENT TO RECEIVE NOTICES ELECTRONICALLY
These Terms of Service constitute a legally binding agreement between you and Help’n’Trade GmbH (Impressum). (“Company” or “Help’n’Trade”) governing your use of the Help’n’Trade Platform (as defined below), Company’s website (https://www.helpandtrade.com, https://helpntrade.com or the “Site”) and web and mobile applications (the “Apps”). The Help’n’Trade Platform and related services provided by Company, the Site, and Apps including without limitation communications and information (whether in writing, orally, or otherwise howsoever) provided by Company to potential and actual Tradees and Helpers (both as defined at Section 1) in relation to the services, together are hereinafter collectively referred to as the “Help’n’Trade Platform.”
PLEASE NOTE: THIS AGREEMENT GOVERNS HOW DISPUTES BETWEEN YOU AND HELP’N’TRADE CAN BE RESOLVED. IT CONTAINS A BINDING AND FINAL ARBITRATION PROVISION AND CLASS ACTION WAIVER (SECTION 19 OR 20, AS APPLICABLE). PLEASE READ CAREFULLY AS IT AFFECTS YOUR LEGAL RIGHTS INCLUDING, IF APPLICABLE, YOUR RIGHT TO OPT OUT OF ARBITRATION.
IN ADDITION, BY ENTERING INTO THIS AGREEMENT, YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND AND AGREE, WITHOUT LIMITATION OR QUALIFICATION, TO BE BOUND BY THIS AGREEMENT (INCLUDING THE DISPUTE RESOLUTION AND ARBITRATION PROVISIONS IN SECTION 19 OR 20, AS APPLICABLE) AND YOU ACCEPT ALL OF ITS TERMS.
IF YOU DO NOT AGREE TO BE BOUND BY THIS AGREEMENT, YOU MAY NOT USE OR ACCESS THE HELP’N’TRADE PLATFORM.
You must be 18 years old or at least the legally required age in the jurisdiction in which you reside, and otherwise capable of entering into binding contracts, in order to use or access the Help’n’Trade Platform. If you are under 18 years old or the age of minority in your jurisdiction, then you may not use or access the Help’n’Trade Platform. Children under 13 years old are prohibited from accessing the Help’n’Trade Platform or otherwise providing any personal information to Help’n’Trade.
A few highlights of these Terms of Service include:
- Your agreement that the Help’n’Trade Platform is provided “as is” and without warranty (Section 17).
- Your agreement that Company has no liability regarding the Help’n’Trade Platform or the performance of Events/Trades (as defined below at Section 1) (Section 17).
- Your acknowledgment and agreement that Tradees, and not Help’n’Trade, scope, supervise, direct, control, and monitor a Helper’s participation and effort in the Events/Trades (Section 1).
- Your acknowledgement and agreement that Tradees are solely responsible for determining if the Helper they agree to participate in an Event/Trade is qualified to participate.
- Your acknowledgement and agreement that Helpers are independent contractors and or volunteers of Tradees and not employees, independent contractors, volunteers or service providers of Help’n’Trade (Sections 1 and 12).
- Your consent to release Company from liability based on claims between Users (Section 2), in respect of Tradees claims (Section 12) and generally (Section 17).
- Your agreement to indemnify Company from claims due to your use or inability to use the Help’n’Trade Platform or content submitted from your account to the Help’n’Trade Platform (Section 18).
- Your consent to submit any claims against Company to binding arbitration, and on an individual basis only, to the extent permissible by law (Section 19).
1. The Help’n’Trade Platform Connects Tradees and Helpers
The Help’n’Trade Platform is a web-based digital platform which environment enables connections between Helpers and Tradees. “Tradees” are individuals and/or businesses seeking to obtain short-term service, volunteering or exchange of goods (“Events/Trades”) from Helpers and are therefore creators of Events/Trades, and “Helpers” are individuals and/or businesses seeking to participate in the Events/Trades for Tradees. Helpers and Tradees together are hereinafter referred to as “Users.” If you agree on the terms of Event/Trade with another User, you and such other User form a Service Agreement directly between the two of you as set forth in more detail in Section 3 below.
HELPERS ARE INDEPENDENT CONTRACTORS OR VOLUNTEERS OF TRADEES AND NOT EMPLOYEES, PARTNERS, REPRESENTATIVES, AGENTS, JOINT VENTURERS, INDEPENDENT CONTRACTORS OR FRANCHISEES OF COMPANY. COMPANY DOES NOT PERFORM EVENTS/TRADES AND DOES NOT EMPLOY INDIVIDUALS TO PERFORM EVENTS/TRADES. USERS HEREBY ACKNOWLEDGE THAT COMPANY DOES NOT SUPERVISE, DIRECT, CONTROL OR MONITOR A HELPER’S PARTICIPATION IN THE EVNETS/TRADES AND EXPRESSLY DISCLAIMS ANY RESPONSIBILITY AND LIABILITY FOR THE HELPER`S PARTICIPATION IN THE EVENTS/TRADES IN ANY MANNER INCLUDING BUT NOT LIMITED TO A WARRANTY OR CONDITION OF GOOD AND WORKMANLIKE SERVICES, WARRANTY OR CONDITION OF QUALITY OR FITNESS FOR A PARTICULAR PURPOSE OR GOODS, OR COMPLIANCE WITH ANY LAW, REGULATION, OR CODE.
The Help’n’Trade Platform only enables connections between Users for the fulfilment of Events/Trades. Company is not responsible for the performance or communications of Users, nor does it have control over the quality, timing, legality, failure to provide, or any other aspect whatsoever of Events/Trades, Tradees, Helpers, nor of the integrity, responsibility, competence, qualifications, quality of goods or any of the actions or omissions whatsoever of any Users, or of any ratings provided by Users with respect to each other. Company makes no warranties or representations about the suitability, reliability, timeliness, or accuracy of the Events/Trades requested or provided by, or the communications of or between, Users identified through the Help’n’Trade Platform, whether in public, private, or offline interactions or otherwise howsoever.
2. User Vetting and User Representations and Warranties
In Company’s sole discretion, Users may be subject to an extensive vetting process before they can register for and during their use of the Help’n’Trade Platform including but not limited to a verification of identity, using third party services as appropriate (“Identity Checks”). Although Company may perform Identity Checks, Company is not required to do so and cannot confirm that each User is who they claim to be. Company cannot and does not assume any responsibility for the accuracy or reliability of Identity Check information or any information provided through the Help’n’Trade Platform.
When interacting with other Users, you should exercise caution and common sense to protect your personal safety, data, and property, just as you would when interacting with other persons whom you don’t know. Help’n’Trade will not be liable for any false or misleading statements made by Users of the Help’n’Trade Platform. NEITHER HELP’N’TRADE NOR ITS PARENTS, AFFILIATES OR LICENSORS INCLUDING THEIR RESPECTIVE DIRECTORS, OFFICERS, SHAREHOLDERS, AGENTS, INVESTORS, SUBSIDIARIES, ATTORNEYS, REPRESENTATIVES, INSURERS, EMPLOYEES, SUCCESSORS AND ASSIGNS (HEREINAFTER REFERRED TO COLLECTIVELY AS “HELP’N’TRADE AND AFFILIATES”) IS RESPONSIBLE FOR THE CONDUCT, ACTS, OR OMISSIONS, WHETHER ONLINE OR OFFLINE, OF ANY USER OF THE HELP’N’TRADE PLATFORM AND YOU HEREBY RELEASE HELP’N’TRADE AND AFFILIATES FROM ANY AND ALL LIABILITY, CLAIMS, DEMANDS, OR DAMAGES OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE HELP’N’TRADE PLATFORM.
User Representations and Warranties
You represent and warrant that: (1) you are 18 years of age or older or are at least of the legally required age in the jurisdiction in which you reside, and are otherwise capable of entering into binding contracts, and (2) you have the right, authority and capacity to enter into this Agreement and to abide by the terms and conditions of this Agreement, and that you will so abide. Where you enter into this Agreement on behalf of a company or other organization, you represent and warrant that you have authority to act on behalf of that entity and to bind that entity to this Agreement.
You hereby warrant and represent that, other than as fully and promptly disclosed to Company as set forth below, you do not have any motivation, status, or interest which Company may reasonably wish to know about in connection with the Help’n’Trade Platform including without limitation, if you are using or will or intend to use the Help’n’Trade Platform for any journalistic, investigative, or unlawful purpose. You hereby warrant and represent that you will promptly disclose to Company in writing any such motivation, status or interest, whether existing prior to registration or as arises during your use of the Help’n’Trade Platform.
Helpers additionally represent and warrant that you will provide timely, high-quality services or goods to your Tradees, you will only offer and provide services or goods for which you have the necessary skills and expertise and in the case of goods you own or produce or have a licence to handle or resale the goods, and you will provide the services or goods safely and in accordance with all applicable laws, and that you have the legal right to do so in the country in which you are participating in the Events/Trades.
3. Contract between Helpers and Tradees
You acknowledge and agree that a legally binding contract (the “Service Agreement”) is formed when you agree on the terms of an Event/Trade with another User. The terms of the Service Agreement include the terms set forth in this Section 3, the engagement terms proposed and accepted on the Help’n’Trade Platform, and any other contractual terms accepted by both the Tradee and their Helper to the extent such terms do not conflict with the terms in this Agreement INCLUDING this Section 3, and do not expand Company’s obligations or restrict Company’s rights under this Agreement. You agree that Company is not a party to any Service Agreement and the formation of a Service Agreement will not, under any circumstance, create an employment or other service relationship between Company and the Helper (or Assistants (as defined below)), nor will it create an employment relationship between the Helper and the Tradee (or Assistants (as defined below)). Company’s role is restricted solely to acting as a limited payment collection agent for the Tradee to facilitate monetary payment on behalf of the Tradee through the Help’n’Trade Platform using the PSP in respect of Events/Trades they perform. In acting as the limited payment collection agent for particular Events/Trades on the Help’n’Trade Platform, Help’n’Trade disclaims any other agency or authority to act on behalf of the Tradee, and assumes no liability or responsibility for any acts or omissions of the Tradee, either within or outside of the Help’n’Trade Platform.
Where approved in advance by the Tradee, the Helper is not obligated to personally participate in Event/Trade. Before any participation in an Event/Trade is performed by any assistants, helpers, subcontractors or other personnel engaged by the Helper (collectively “Assistants”), the Helper shall require any such individuals to become fully registered, oriented and verified Helpers on the Help’n’Trade Platform. A Helper´s failure to comply with this provision by bringing an Assistant who is not a registered Helper could lead to removal from the Help’n’Trade Platform. The Helper assumes full and sole responsibility for the acts and omissions of such Assistants INCLUDING without limitation the payment of all compensation, benefits and expenses of Assistants, if any, and for all required and applicable income tax withholdings as to the Helpers and all persons engaged by the Helper in the participation on the Events/Trades.
While using the Help’n’Trade Platform, Tradees, in their sole discretion, determine whether they will be present or not when the Event/Trade is happening and/or completed. Tradees who elect not to be present when an Event/Trade is performed and/or completed agree that if someone other than them (i.e. spouse, roommate, friend, etcetera) is present when the Event/Trade is happening, they are appointing that person as their agent (“Tradee’s Agent”) and the Helper may take and follow direction from the Tradee’s Agent as if such direction was given from the Tradee him or herself.
The Tradee shall pay their Helper directly for completed Event/Trade through the PSP as indicated on the Help’n’Trade Platform at the rates agreed to by the parties in the Service Agreement. Each User agrees to comply with the Service Agreement and this Agreement during the engagement, performance and completion of Event/Trade. Both Users agree to notify Company of any disputes prior to negotiation of or filing of any claims and to negotiate any dispute informally via Company representatives for at least thirty (30) days before initiating any proceeding. Help’n’Trade reserves the right to suspend or terminate any account or Event/Trade pending the resolution of any dispute.
4. Billing and Payment
Users of the Help’n’Trade Platform contract for Events/Trades directly with other Users. Company will not be a party to any contracts for Events/Trades, services or goods. Payment for Event/Trade services or goods through the Help’n’Trade Platform is made directly from the Tradee to the Helper via the PSP, and not by Company. Company is not obligated to pay Helper for Tradee’s failure to pay for services.
Users of the Help’n’Trade Platform will be required to provide their payment method details to Company and the PSP. Helpers with business account are responsible for invoicing their Tradees within 24 hours of the service, volunteering or goods exchange being performed, even if the Event/Trade is not completed in its entirety or is designated as “ongoing”. Tradees will be responsible for paying the invoice for each Event/Trade (the “Invoice”), which will include (i) the pricing terms of the Event/Trade agreed with and provided by a Tradee (“Event/Trade Payment”), (ii) any out of pocket expenses agreed with and submitted by a Tradee in connection with the Event/Trade, (iii) any tip or gratuity, if applicable, (iv) the service charge Company assesses to the Tradee as payable for the use of the Help’n’Trade Platform, variable based on the Event/Trade Payment amount, and (v) the platform fee (sometimes referred to as Finder´s Fee) Company assesses to the Tradee, which is used to offset Company’s cost of providing Users with customer support, providing the Protection Centre set forth in Section 13, and other various business objectives, and (vi) cancellation fees, if applicable.
Helpers and Tradees will be responsible for paying (i) subscription fees, if applicable and (ii) cancellation fees, if applicable and (iii) repayment of erroneous payments. Tradees may also be charged credit card processing fees equal to three percent (3%) of the aggregate expense amount if expenses related to Event/Trade individually, or Events/Trades in the aggregate over a 30-day period, exceed $300.00.
Tradees and Helpers may be required to register with the PSP, agree to terms of service of the PSP, and go through a vetting process at the request of the PSP to set up their account with the PSP (the “PSP Services Agreement”). By accepting these Terms of Service, each Tradee and Helper agrees that they have downloaded or printed, and reviewed and agreed to, the PSP Services Agreement. Please note that Help’n’Trade is not a party to the PSP Services Agreement and that you, the PSP and any other parties listed in the PSP Services Agreement are the parties to the PSP Services Agreement and that Help’n’Trade has no obligations, responsibility or liability to any Helper or Tradee or other party under the PSP Services Agreement.
To help prevent fraud and safeguard User information from the risk of unauthorized access, Company and/or the PSP may validate an account before activation. As part of the account validation, a temporary charge is placed on the account associated with the User and then refunded within 1-3 business days. Due to the difference in PSP and credit card issuer requirements, this temporary charge may vary between $0.01 to $5,000.00, depending on the estimated value of the Event/Trade and expenses.
When Tradee receives confirmation through the Help’n’Trade Platform or via email that Event/Trade has been completed, Tradee automatically authorizes the PSP to process the Invoice. Users may be charged a 10% cancellation fee through the PSP if you confirm participation in Event/Trade, but cancel it before the scheduled time.
Company reserves the right (but not the obligation), in its sole discretion, upon request from Tradee or Helper, or upon notice of any potential fraud, unauthorized charges or other misuse of the Help’n’Trade Platform, to (i) place on hold any Event/Trade Payment, out of pocket expenses, and/or tip or gratuity (if applicable) or (ii) refund or provide credits, or arrange for the PSP to do so.
Event/Trade Payment and fees must be paid through the PSP if of monetary value as indicated on the Help’n’Trade Platform.
Users of the Help’n’Trade Platform will be liable for any taxes required to be paid on the Events/Trades provided under the Agreement.
5. Rewards and Promotional Codes
Company may from time to time provide certain promotional opportunities and contests to Users. All such promotions will be run at the sole discretion of Company, and can be activated, modified, or removed at any time by Company without advance notification. The liability of any of Company’s corporate partners pursuant to such promotional opportunities and contests shall be limited pursuant to Section 17 of these Terms of Service.
Company rewards and promotional codes (“Promo Codes”) may be available and can be used to extend subscription rate, pay Event/Trade Payments and Company service charges and platform fees in part or in full, but may not be used to pay for reimbursement of out of pocket expenses or tips associated with Event/Trade provided through the Help’n’Trade Platform.
(a) Promo Codes
Promo Codes are an offer by Company to reduce the amount a Tradee has to pay in relation to Event/Trade Payment, service fee, and/or platform fee. Promo Codes will not affect the amount of the Event/Trade Payment a Helper ultimately receives. The use or application of any Promo Code is solely intended as a promotional initiative and does not in any way create a relationship or engagement between Company or the Helper or represent wages, fees or other amounts paid to the Helper by Company. You agree that you will use Promo Codes in accordance with the terms of the Promo Code. Company reserves the right to withhold or deduct credits or other features or benefits obtained through the use of a Promo Code by you or any other User in the event that Company determines or believes that the use or redemption of a Promo Code was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or this Agreement.
6. Public Areas; Acceptable Use
The Help’n’Trade Platform may contain profiles, email systems, blogs, message boards, reviews, ratings, applications, job postings, chat areas, news groups, forums, communities and/or other message or communication facilities (“Public Areas”) that allow Users to communicate with other Users. You may only use such community areas to send and receive messages and materials that are relevant and proper to the applicable forum. For the safety and integrity of the Help’n’Trade Platform, you should not share your personal contact information with other Users.
Without limitation, while using the Help’n’Trade Platform, you may not:
- Defame, abuse, harass, stalk, threaten, intimidate, misrepresent, mislead or otherwise violate the legal rights (such as, but not limited to, rights of privacy, confidentiality, reputation, and publicity) of others including Users and Help’n’Trade staff, or use information learned from the Help’n’Trade Platform or during the performance of Events/Trades to otherwise defame, abuse, harass, stalk, threaten, intimidate, misrepresent, mislead, or otherwise violate the legal rights of any other User or Company staff;
- Publish, post, upload, distribute or disseminate any profane, defamatory, infringing, obscene or unlawful topic, name, material or information on the Help’n’Trade Platform;
- Use the Help’n’Trade Platform for any unauthorized purpose including, but not limited to posting or completing Event/Trade in violation of local, state, provincial, national, or international law;
- Upload files that contain software or other material that violates the intellectual property rights (or rights of privacy or publicity) of any User, third party, or Company;
- Upload files that contain viruses, Trojan horses, corrupted files, or any other similar software that may damage the operation of another’s computer;
- Post or upload any content to which you have not obtained any necessary rights or permissions to use accordingly;
- Advertise or offer to sell any goods or services for any commercial purpose through the Help’n’Trade Platform which are not relevant to the Event/Trade goods and services offered by you through the Help’n’Trade Platform
- Conduct or forward surveys, contests, pyramid schemes, or chain letters;
- Impersonate another person or a User or allow any other person or entity to use your identification to post or view comments;
- Post the same Event/Trade repeatedly (“Spamming”) – Spamming is strictly prohibited;
- Download any file posted by another User that a User knows, or reasonably should know, cannot be legally distributed through the Help’n’Trade Platform;
- Restrict or inhibit any other User from using and enjoying the Public Areas;
- Imply or state that any statements you make are endorsed by Help’n’Trade, without the prior written consent of Help’n’Trade;
- Use a robot, spider, manual, meta tag, “hidden text,” agent, robot, script, and/or automatic processes or devices to data-mine, data-crawl, scrape, collect, mine, republish, redistribute, transmit, sell, license, download, manage or index the Help’n’Trade Platform, or the electronic addresses or personal information of others, in any manner;
- Frame or utilize framing techniques to enclose the Help’n’Trade Platform or any portion thereof;
- Hack or interfere with the Help’n’Trade Platform, its servers or any connected networks;
- Adapt, alter, license, sublicense or translate the Help’n’Trade Platform for your own personal or commercial use;
- Remove or alter, visually or otherwise, any copyrights, trademarks or proprietary marks or rights owned by Help’n’Trade and Affiliates;
- Upload content to the Help’n’Trade Platform that is offensive and/or harmful INCLUDING, but not limited to, content that advocates, endorses, condones or promotes racism, bigotry, hatred or physical harm of any kind against any individual or group of individuals;
- Upload content that provides materials or access to materials that exploit people in an abusive, violent or sexual manner;
- Use the Help’n’Trade Platform to solicit for any other business, website or service, or otherwise contact Users for employment, contracting or any purpose not related to use of the Help’n’Trade Platform as set forth herein;
- Use the Help’n’Trade Platform to collect usernames, email addresses, or other personal information of Users by electronic or other means;
- Use the Help’n’Trade Platform or the Event/Trade services in violation of this Agreement;
- Use the Help’n’Trade Platform in a manner that is false or misleading (directly or by omission or failure to update information) or for the purpose of accessing or otherwise obtaining Company’s trade secret information for public disclosure or other purposes;
- Attempt to circumvent the payments system or service fees in any way including, but not limited to, processing payments outside of the Help’n’Trade Platform, providing inaccurate information on invoices, or otherwise invoicing in a fraudulent manner;
- Register under different usernames or identities after your account has been suspended or terminated, or register under multiple usernames or false identities, or register using a false or disposable email or phone number; or
- Cause any third party to engage in the restricted activities above.
You understand that all submissions made to Public Areas will be public and that you will be publicly identified by your name or login identification when communicating in Public Areas. Help’n’Trade will not be responsible for the action of any Users with respect to any information or materials posted in Public Areas.
7. Mobile App Updates and Upgrades
8. Termination and Suspension
Company may terminate or limit your right to use the Help’n’Trade Platform in the event that we are investigating or believe that you have breached any provision of this Agreement (a “User Breach”), by providing you with written or email notice. Such termination or limitation will be effective immediately upon delivery of such notice.
If Company terminates or limits your right to use the Help’n’Trade Platform pursuant to this Section 8, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. If Company terminates or limits your right to use the Help’n’Trade Platform as a Tradee due to a User Breach, you will not be entitled to any refund of unused balance in your account.
Even after your right to use the Help’n’Trade Platform is terminated or limited, this Agreement will remain enforceable against you. Company reserves the right to take appropriate legal action including but not limited to pursuing arbitration in accordance with Section 19 of these Terms of Service.
Company reserves the right to modify or discontinue, temporarily or permanently, all or any portion of the Help’n’Trade Platform at its sole discretion. Company is not liable to you for any modification or discontinuance of all or any portion of the Help’n’Trade Platform. Company has the right to restrict anyone from completing registration as a Helper if Company believes such person may threaten the safety and integrity of the Help’n’Trade Platform, or if, in Company’s discretion, such restriction is necessary to address any other reasonable business concern.
You may terminate this Agreement at any time by ceasing all use of the Help’n’Trade Platform. All parts of this Agreement which by their nature should survive the expiration or termination of this Agreement shall continue in full force and effect subsequent to and notwithstanding the expiration or termination of this Agreement.
9. Account, Password, Security, and Mobile Phone Use
You must register with Company and create an account to use the Help’n’Trade Platform (an “Account”). You are the sole authorized user of your account. You are responsible for maintaining the confidentiality of any log-in, password, and account number provided by you or given to you by Company for accessing the Help’n’Trade Platform. You are solely and fully responsible for all activities that occur under your password or account, even if not authorized by you. If you are accessing and using the Help’n’Trade Platform on someone else’s behalf, you represent that you have the authority to bind that person as the principal to all Terms provided herein. Company has no control over the use of any User’s account and expressly disclaims any liability derived therefrom. Should you suspect that any unauthorized party may be using your password or account or you suspect any other breach of security, you agree to contact Company immediately.
For countries where phone number registration is enabled:
By providing your mobile phone number and using the Help’n’Trade Platform, you hereby affirmatively consent to Help’n’Trade’s use of your mobile phone number for calls and recurring texts, (including with an autodialer and/or prerecorded voice) in order to (a) perform and improve upon the Help’n’Trade Platform, (b) facilitate the carrying out of Events/Trades through the Help’n’Trade Platform, (c) provide you with information and reminders regarding your registration, orientation, upcoming Events/Trades, product alterations, changes and updates, service outages or alterations. These calls and texts may include, among other things, reminders about uncompleted or upcoming Events/Trades and/or in follow up to any push notifications delivered through our mobile application. Company will not assess any charges for calls or texts, but standard message, data or other charges from your wireless carrier may apply. You may opt-out of receiving texts messages from us by modifying your account settings on the Site or Apps, texting “STOP” in response to any texts, or by emailing email@example.com and specifying you want to opt-out of texts. You may opt-out of receiving calls from us by stating that you no longer wish to receive calls during any call with us, or by emailing firstname.lastname@example.org and specifying you want to opt-out of calls. You understand that we may send you a text confirming any opt-out by you.
10. User Generated Content
“User Generated Content” is defined as any information and materials you provide to Company, its corporate partners, or other Users in connection with your registration for and use of the Help’n’Trade Platform including without limitation that posted or transmitted for use in Public Areas. You are solely responsible for User Generated Content, and we act merely as a passive conduit for your online distribution and publication of your User Generated Content. You acknowledge and agree that Help’n’Trade is not involved in the creation or development of User Generated Content, disclaims any responsibility for User Generated Content, and cannot be liable for claims arising out of or relating to User Generated Content. Further, you acknowledge and agree that Help’n’Trade has no obligation to monitor, review, or remove User Generated Content, but reserves the right to limit or remove User Generated Content on the Help’n’Trade Platform at its sole discretion.
You hereby represent and warrant to Company that your User Generated Content (a) will not be false, inaccurate incomplete or misleading; (b) will not be fraudulent or involve the sale of counterfeit or stolen items; (c) will not infringe on any third party’s copyright, patent, trademark, trade secret or other proprietary right or rights of publicity, personality or privacy; (d) will not violate any law, statute, ordinance, or regulation (including without limitation those governing export control, consumer protection, unfair competition, anti-discrimination, false advertising, anti-spam or privacy); (e) will not be defamatory, libellous, unlawfully threatening, or unlawfully harassing; (f) will not be obscene or contain pornography (including but not limited to child pornography) or be harmful to minors; (g) will not contain any viruses, Trojan Horses, worms, time bombs, cancelbots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information; (h) will not represent you being employed or directly engaged by or affiliated with Help’n’Trade or purport you to act as a representative or agent of Help’n’Trade; and (i) will not create liability for Company or cause Company to lose (in whole or in part) the services of its ISPs or other partners or suppliers.
The Help’n’Trade Platform hosts User Generated Content relating to reviews and ratings of specific Tradees (“Feedback”). Such Feedback is such User’s opinion and not the opinion of Company, has not been verified or approved by Company and each Tradee should undertake their own research to be satisfied that a specific Helper is the right person for Trade/Event. You agree that Company is not responsible or liable for any Feedback or other User Generated Content. Company encourages each User to give objective, constructive and honest Feedback about the other Users with whom they have transacted. Company is not obligated to investigate any remarks posted by Users for accuracy or reliability but may do so at its discretion.
The Company may request to use your “User Generated Content” in order to perform and improve upon the Help’n’Trade Platform. With your permission:
You grant Company a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable (through multiple tiers) right to exercise all copyrights, publicity rights, and any other rights you have in your User Generated Content, in any media now known or not currently known.
Upon Company´s request, each User who gives the Company their permission and provides to Company any videotape, film, recording, photograph, voice, or all related instrumental, musical, or other sound effects (collectively, “Media”), hereby waives any and all moral rights in connection with such Media and irrevocably grants to Company the non-exclusive, fully-paid, royalty-free, transferable, sublicensable, worldwide, unrestricted, and perpetual right to:
- Exhibit, distribute, display, transmit, and broadcast on any and all media including, without limitation, the internet, any videotape, film, recording or photograph that such User provides to Company or that Company takes of User, and use, reproduce, modify, or creative derivatives of such User picture, silhouette and other reproductions of their physical likeness (as the same may appear in any still camera photograph and/or motion picture film or video) (collectively the “Physical Likeness”);
- Reproduce in all media any recordings of such User’s voice, and all related instrumental, musical, or other sound effects (collectively, the “Voice”), made in connection with the Help’n’Trade Platform;
- Use, and permit to be used, such User’s Physical Likeness and Voice in the advertising, marketing, and/or publicizing of the Help’n’Trade Platform in any media; and
- Use, and permit to be used, such User’s name in connection with the Help’n’Trade Platform.
Each User warrants and represents that they have the lawful authority to grant the rights set out above.
Each User hereby waives all rights and releases Help’n’Trade and Affiliates from, and shall neither sue nor bring any proceeding against any such parties for, any claim or cause of action, whether now known or unknown, for defamation, invasion of right to privacy, publicity or personality or any similar matter, or based upon or relating to the use and exploitation of such User’s identity, likeness or voice in connection with the Help’n’Trade Platform.
Each User acknowledges that Help’n’Trade shall not owe any financial or other remuneration for using the recordings provided hereunder by such Tradee or Helper, either for initial or subsequent transmission or playback, and further acknowledges that Help’n’Trade is not responsible for any expense or liability incurred as a result of such Helper’s recordings or participation in any recordings including any loss of such recording data.
11. Links to Third-Party Websites
The Help’n’Trade Platform may contain links (such as hyperlinks) to third-party websites. Such links do not constitute endorsement by Company or association with those websites, their content or their operators. Such links (including without limitation external websites that are framed by the Help’n’Trade Platform as well as any advertisements displayed in connection therewith) are provided as an information service, for reference and convenience only. Company does not control any such websites, and is not responsible for their (i) availability or accuracy, or (ii) content, advertising, products, or services. It is your responsibility to evaluate the content and usefulness of the information obtained from other websites. You acknowledge and agree that Help’n’Trade is not involved in the creation or development of third-party websites and disclaims any responsibility for third-party websites, and cannot be liable for claims arising out of or relating to third-party websites. Further, you acknowledge and agree that Help’n’Trade has no obligation to monitor, review, or remove links to third-party websites, but reserves the right to limit or remove links to third-party websites on the Help’n’Trade Platform at its sole discretion.
The use of any website controlled, owned or operated by third parties is governed by the terms and conditions of use and privacy policies for those websites. You access such third-party websites at your own risk. Help’n’Trade expressly disclaims any liability arising in connection with your use and/or viewing of any websites or other material associated with links that may appear on the Help’n’Trade Platform. You hereby agree to hold Help’n’Trade harmless from any liability that may result from the use of links that may appear on the Help’n’Trade Platform.
As part of the functionality of the Help’n’Trade Platform, you may link your account with online accounts you may have with third party service providers (such as Facebook, Google etc.) (each such account, a “Third-Party Account”) by either: (i) providing your Third-Party Account login information through the Help’n’Trade Platform; or (ii) allowing Help’n’Trade to access your Third-Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third-Party Account. You represent that you are entitled to disclose your Third-Party Account login information to Help’n’Trade and/or grant Help’n’Trade access to your Third-Party Account (including, but not limited to, for use for the purposes described herein), without breach by you of any of the terms and conditions that govern your use of the applicable Third-Party Account and without obligating Help’n’Trade to pay any fees or making Help’n’Trade subject to any usage limitations imposed by such third-party service providers. By granting Help’n’Trade access to any Third-Party Accounts, you understand that (i) Help’n’Trade may access, make available and store (if applicable) any content that you have provided to and stored in your Third-Party Account (the “SNS Content”) so that it is available on and through the Help’n’Trade Platform via your account including without limitation any friend lists, and (ii) Help’n’Trade may submit and receive additional information to your Third-Party Account to the extent you are notified of this when you link your account with the Third-Party Account. Unless otherwise specified in these Terms of Service, all SNS Content, if any, shall be considered to be User Generated Content. Depending on the Third-Party Accounts you choose, and subject to the privacy settings that you have set in such Third-Party Accounts, personally identifiable information that you post to your Third-Party Accounts may be available on and through your account on the Help’n’Trade Platform. Please note that if a Third-Party Account or associated service becomes unavailable or Help’n’Trade’s access to such Third-Party Account is terminated by the third-party service provider, then SNS Content may no longer be available on and through the Help’n’Trade Platform. You will have the ability to disable the connection between your account on the Help’n’Trade Platform and your Third-Party Accounts at any time, as set forth below. PLEASE NOTE THAT YOUR RELATIONSHIP WITH THE THIRD-PARTY SERVICE PROVIDERS ASSOCIATED WITH YOUR THIRD-PARTY ACCOUNTS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH THIRD PARTY SERVICE PROVIDERS. Company makes no effort to review any SNS Content for any purpose including but not limited to, for accuracy, legality, or non-infringement, and Company is not responsible for any SNS Content.
12. Worker Classification and Withholdings
AS SET FORTH IN SECTION 1, HELP’N’TRADE DOES NOT PERFORM EVENTS/TRADES AND DOES NOT EMPLOY INDIVIDUALS TO PERFORM EVENTS/TRADES. EACH USER ASSUMES ALL LIABILITY FOR PROPER CLASSIFICATION OF SUCH USER’S WORKERS PARTICIPATION ON APPLICABLE LEGAL GUIDELINES. IF A HELPER, YOU INDEMNIFY AND HOLD HELP’N’TRADE AND AFFILIATES HARMLESS, AND IF A TRADEE, YOU FULLY AND FINALLY RELEASE HELP’N’TRADE AND AFFILIATES, FROM ALL LIABILITIES, CLAIMS, CAUSES OF ACTION, DEMANDS, DAMAGES, LOSSES, FINES, PENALTIES OR OTHER COSTS OR EXPENSES THAT HELPERS OR ASSISTANTS MAY INCUR OR BECOME ENTITLED TO, WHETHER UNDER CONTRACT, COMMON LAW, CIVIL LAW, STATUTE OR OTHERWISE, IN RESPECT OF EVENTS/TRADES OR SERVICE AGREEMENTS OR THE USE OF THE HELP’N’TRADE PLATFORM INCLUDING WITH RESPECT TO MISCLASSIFICATION OF HELPERS AND ASSISTANTS AND THE TERMINATION OR CESSATION OF ANY EVENTS/TRADES, SERVICE AGREEMENTS, THIS AGREEMENT OR THE USE OF THE HELP’N’TRADE PLATFORM.
Users do not have authority to enter into written or oral — whether implied or express — contracts on behalf of Company. Each User acknowledges and agrees that Help’n’Trade does not, in any way, supervise, scope, direct, control or monitor Helper’s participation or Events/Trades performed in any manner. Company does not set Helper’s participation hours or location where the Evnet/Trade takes place. Help’n’Trade will not provide any equipment, tools, labour or materials needed for a particular Event/Trade. Help’n’Trade does not provide any supervision to Users.
The Help’n’Trade Platform is not an employment agency service or business and Help’n’Trade is not an employer of any User. As such, Help’n’Trade is not responsible for and will not be liable for Helpers’ compensation or any tax payments or withholding including but not limited to applicable sales taxes, unemployment or employment insurance, Pension Plan, social security, disability insurance or any other applicable federal, provincial or state withholdings in connection with a User’s use of the Help’n’Trade Platform. Users acknowledge and confirm that they are responsible for exercising their own business judgment in entering into Service Agreements and performing Events/Trades and that, depending on how they exercise such business judgment, there is a chance for individual profit or loss.
This Section 12 in no way limits the generality of Section 17.
13. Help’n’Trade Protection Centre
The Help’n’Trade Protection Centre is part of this Agreement and incorporated by reference. Helpers determine what categories of Event/Trade they are qualified to participate in, and scope the Event/Trade directly with their Tradee. Help’n’Trade does not oversee, monitor or direct how a Helper participates in an Event/Trade and does not otherwise oversee or assume responsibility for the actions of Users. However, Help’n’Trade may monitor Users activity on the platform prior to the Event/Trade taking place in order to protect the other Users experience. This includes monitoring the Event/Trade conditions set up by the Tradee and Users offers/counteroffers in order to comply with Help’n’Trade Terms of Service. Monitoring Users communication in order to protect Users from sharing sensitive information and to be compliant with Help’n’Trade Terms of Service. Enabling Users to report illicit activities or User behaviour which is not compliant with the Terms of Service.
Tradees are advised to confirm with their Helper that their Helper is qualified to participate in the Event/Trade prior to the Event/Trade taking place. Help’n’Trade is not liable for the acts or omissions of Users, nor does Help’n’Trade provide insurance against any losses sustained by Users. That said, Help’n’Trade wants Users to be happy about their experience using the Help’n’Trade Platform and the Protection Centre is in place to encourage continued use of the Help’n’Trade Platform.
14. Intellectual Property Rights
All text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, trademarks, logos, typefaces and other content (collectively “Proprietary Material”) that Users see or read through the Help’n’Trade Platform is owned by Help’n’Trade, excluding User Generated Content, which Users hereby grant Help’n’Trade a license to use. Proprietary Material is protected in all forms, media and technologies now known or hereinafter developed. Help’n’Trade owns all Proprietary Material, as well as the coordination, selection, arrangement and enhancement of such Proprietary Materials as a Collective Work under the EU Copyright Directive, as amended. The Proprietary Material is protected by the domestic and international laws governing copyright, patents, and other proprietary rights. Users may not copy, download, use, redesign, reconfigure, or retransmit anything from the Help’n’Trade Platform without Help’n’Trade’s express prior written consent and, if applicable, the holder of the rights to the User Generated Content. Any use of such Proprietary Material, other than as permitted therein, is expressly prohibited without the prior permission of Help’n’Trade and, if applicable, the holder of the rights to the User Generated Content.
The service marks and trademarks of Help’n’Trade including without limitation Help’n’Trade and Help’n’Trade logos, are service marks owned by Help’n’Trade. Any other trademarks, service marks, logos and/or trade names appearing via the Help’n’Trade Platform are the property of their respective owners. You may not copy or use any of these marks, logos or trade names without the express prior written consent of the owner.
15. Copyright Complaints and Copyright Agent
Help’n’Trade respects the intellectual property of others, and expects Users to do the same. If you believe, in good faith, that any materials provided on or in connection with the Help’n’Trade Platform infringe upon your copyright or other intellectual property right, please send the following information to Help’n’Trade at:
- A description of the copyrighted work that you claim has been infringed including the URL (Internet address) or other specific location on the Help’n’Trade Platform where the material you claim is infringed is located. Include enough information to allow Help’n’Trade to locate the material, and explain why you think an infringement has taken place;
- A description of the location where the original or an authorized copy of the copyrighted work exists — for example, the URL (Internet address) where it is posted or the name of the book in which it has been published;
- Your address, telephone number, and e-mail address;
- A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
- A statement by you, made under penalty of perjury, that the information in your notice is accurate, and that you are the copyright owner or authorized to act on the copyright owner’s behalf; and
- An electronic or physical signature of the owner of the copyright or the person authorized to act on behalf of the owner of the copyright interest.
16. Confidential Information
You acknowledge that Confidential Information (as defined below) is a valuable, special and unique asset of Help’n’Trade and agree that you will not disclose, transfer, use (or seek to induce others to disclose, transfer or use) any Confidential Information for any purpose other than using the Help’n’Trade Platform in accordance with these Terms of Service. If relevant, you may disclose the Confidential Information to your authorized employees and agents provided that they are also bound to maintain the confidentiality of Confidential Information. You shall promptly notify Help’n’Trade in writing of any circumstances that may constitute unauthorized disclosure, transfer, or use of Confidential Information. You shall use best efforts to protect Confidential Information from unauthorized disclosure, transfer or use. You shall return all originals and any copies of any and all materials containing Confidential Information to Help’n’Trade upon termination of this Agreement for any reason whatsoever.
The term “Confidential Information” shall mean any and all of Help’n’Trade’s trade secrets, confidential and proprietary information, and all other information and data of Help’n’Trade that is not generally known to the public or other third parties who could derive value, economic or otherwise, from its use or disclosure. Confidential Information shall be deemed to include technical data, know-how, research, product plans, products, services, customers, markets, software, developments, inventions, processes, formulas, technology, designs, drawings, engineering, hardware configuration information, marketing, finances, strategic and other proprietary and confidential information relating to Help’n’Trade or Help’n’Trade’s business, operations or properties INCLUDING information about Help’n’Trade’s staff, Users or partners, or other business information disclosed directly or indirectly in writing, orally or by drawings or observation.
17. Disclaimer of Warranties
(a) Use Of The Help’n’Trade Platform Is Entirely At Your Own Risk
THE HELP’N’TRADE PLATFORM IS PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. HELP’N’TRADE MAKES NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE CONTENT PROVIDED THROUGH THE HELP’N’TRADE PLATFORM OR THE CONTENT OF ANY SITES LINKED TO THE HELP’N’TRADE PLATFORM AND ASSUMES NO LIABILITY OR RESPONSIBILITY IN CONTRACT, WARRANTY OR IN TORT FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE HELP’N’TRADE PLATFORM, (III) ANY ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN; AND (IV) EVENTS BEYOND OUR REASONABLE CONTROL.
Help’n’Trade does not warrant, endorse, guarantee or assume responsibility for any service advertised or offered by a third party through the Help’n’Trade Platform or any hyperlinked website or featured in any banner or other advertising, and Help’n’Trade will not be a party to or in any way be responsible for monitoring any transaction between you and third-party providers of products or services. As with the purchase of a product or service through any medium or in any environment, you should use your best judgment and exercise caution where appropriate. Without limiting the foregoing, Help’n’Trade and Affiliates do not warrant that access to the Help’n’Trade Platform will be uninterrupted or that the Help’n’Trade Platform will be error-free; nor do they make any warranty as to the results that may be obtained from the use of the Help’n’Trade Platform, or as to the timeliness, accuracy, reliability, completeness or content of any Event/Trade, service, information or materials provided through or in connection with the use of the Help’n’Trade Platform. Help’n’Trade and Affiliates are not responsible for the conduct, whether online or offline, of any User. Help’n’Trade and Affiliates do not warrant that the Help’n’Trade Platform is free from computer viruses, system failures, worms, trojan horses, or other harmful components or malfunctions including during hyperlink to or from third-party websites. Help’n’Trade and Affiliates cannot and do not guarantee that any personal information supplied by you will not be misappropriated, intercepted, deleted, destroyed or used by others.
Notwithstanding any feature a Tradee may use to expedite Help’n’Trade selection, each Tradee is responsible for determining the Event/Trade and selecting their Helper and Help’n’Trade does not warrant any goods or services purchased by a Tradee and does not recommend any particular Helper. Help’n’Trade does not provide any warranties or guarantees regarding any Helper’s professional accreditation, registration or license.
In addition, no individual or entity shall be a third party beneficiary of these terms. These terms are solely for the benefit of the parties to this Agreement and are not intended to and shall not be construed to give any person or entity other than you any interest, remedy, claim, liability, reimbursement, claim of action or any other rights (including, without limitation, any third party beneficiary rights), with respect to or in connection with any agreement or provision contained herein or contemplated hereby.
(b) No Liability
You acknowledge and agree that Help’n’Trade is only willing to provide the Help’n’Trade Platform if you agree to certain limitations of our liability to you and third parties. Therefore, you agree not to hold Help’n’Trade and Affiliates, or their corporate partners, liable for any claims, demands, damages, expenses, losses, governmental obligations, suits, and/or controversies of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, direct, indirect incidental, actual, consequential, economic, special, or exemplary including attorney’s fees and costs (collectively, “Liabilities”) that have arisen or may arise, relating to your or any other party’s use of or inability to use the Help’n’Trade Platform including without limitation any Liabilities arising in connection with the conduct, act or omission of any User (including without limitation stalking, harassment that is sexual or otherwise, acts of physical violence, and destruction of personal property), any dispute with any User, any instruction, advice, act, or service provided by Help’n’Trade and Affiliates and any destruction of your User Generated Content.
UNDER NO CIRCUMSTANCES WILL HELP’N’TRADE AND AFFILIATES OR THEIR CORPORATE PARTNERS BE LIABLE FOR ANY DIRECT, INDIRECT INCIDENTAL, ACTUAL, CONSEQUENTIAL, ECONOMIC, SPECIAL OR EXEMPLARY DAMAGES (INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOSS OF DATA, LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE, SYSTEM FAILURE, FAILURE TO STORE ANY INFORMATION OR OTHER CONTENT MAINTAINED OR TRANSMITTED BY HELP’N’TRADE, OR THE COST OF SUBSTITUTE PRODUCTS OR SERVICES) ARISING IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE HELP’N’TRADE PLATFORM OR THE EVENT/TRADE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF THE SAME. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU IN THEIR ENTIRETY.
HELP’N’TRADE AND AFFILIATES EXPRESSLY DISCLAIM ANY LIABILITY THAT MAY ARISE BETWEEN USERS OF ITS HELP’N’TRADE PLATFORM. HELP’N’TRADE AND AFFILIATES ALSO DO NOT ACCEPT ANY LIABILITY WITH RESPECT TO THE QUALITY OR FITNESS OF ANY WORK PERFORMED VIA THE HELP’N’TRADE PLATFORM.
IF, NOTWITHSTANDING THE FOREGOING EXCLUSIONS, IT IS DETERMINED THAT HELP’N’TRADE AND AFFILIATES OR THEIR CORPORATE PARTNERS ARE LIABLE FOR DAMAGES, IN NO EVENT WILL THE AGGREGATE LIABILITY, WHETHER ARISING IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EXCEED THE TOTAL FEES PAID BY YOU TO COMPANY DURING THE SIX (6) MONTHS PRIOR TO THE TIME SUCH CLAIM AROSE, TO THE EXTENT PERMITTED BY APPLICABLE LAW.
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for consequential or incidental damages, so certain aspects of the limitations above may not apply to you.
THE HELP’N’TRADE PLATFORM IS ONLY A VENUE FOR CONNECTING USERS. BECAUSE HELP’N’TRADE IS NOT A PARTY TO OR OTHERWISE INVOLVED IN THE ACTUAL CONTRACT BETWEEN USERS OR IN THE COMPLETION OF THE EVENT/TRADE, IN THE EVENT THAT YOU HAVE A DISPUTE WITH ONE OR MORE USERS, YOU HEREBY RELEASE HELP’N’TRADE AND AFFILIATES AND THEIR CORPORATE PARTNERS FROM ANY AND ALL CLAIMS, DEMANDS, DAMAGES (INCLUDING DIRECT, INDIRECT, INCIDENTAL, ACTUAL, CONSEQUENTIAL, ECONOMIC, SPECIAL, OR EXEMPLARY), EXPENSES, LOSSES, GOVERNMENTAL OBLIGATIONS, SUITS AND/OR CONTROVERSIES OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH DISPUTE.
You hereby agree to indemnify, defend, and hold harmless Help’n’Trade and Affiliates, and their attorneys, insurers, independent contractors, providers, successors and assigns (the “Indemnified Parties”) from and against any and all Liabilities incurred in connection with (i) your use or inability to use the Help’n’Trade Platform or perform Events/Trades, or (ii) your breach or violation of this Agreement; (iii) your violation of any law, or the rights of any User or third party and (iv) any content submitted by you or using your account to the Help’n’Trade Platform including, but not limited to the extent such content may infringe on the intellectual rights of a third party or otherwise be illegal or unlawful. You also agree to indemnify the Indemnified Parties for any Liabilities resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or loan on our infrastructure. Help’n’Trade reserves the right, in its own sole discretion, to assume the exclusive defence and control at its own expense of any matter otherwise subject to your indemnification. You will not, in any event, settle any claim or matter without the prior written consent of Help’n’Trade.
19. Dispute Resolution – Arbitration & Class Action Waiver (U.S. Users)
USERS RESIDING IN THE UNITED STATES: PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS AND GOVERNS HOW YOU AND HELP’N’TRADE CAN BRING CLAIMS AGAINST EACH OTHER. THIS SECTION WILL, WITH LIMITED EXCEPTION, REQUIRE YOU AND HELP’N’TRADE TO SUBMIT CLAIMS AGAINST EACH OTHER TO BINDING AND FINAL ARBITRATION ON AN INDIVIDUAL BASIS.
SECTION 19 DOES NOT APPLY TO USERS RESIDING IN CANADA, AND USERS RESIDING IN CANADA AND HELP’N’TRADE AGREE THAT SECTION 20 SHALL APPLY INSTEAD.
(a) Informal Negotiations
To expedite resolution and reduce the cost of any dispute, controversy or claim between you and Help’n’Trade (each a “Claim” and collectively “Claims”), you and Help’n’Trade agree to first attempt to negotiate any Claim (except those Claims expressly excluded below) informally for at least thirty (30) days before initiating any arbitration. This pre-arbitration negotiation shall be initiated by providing written notice to the other party—including a brief written statement describing the name, address, and contact information of the notifying party, the facts giving rise to the Claim, and the relief requested. You must send such written notice to Help’n’Trade GmbH., zur Hand Stefan Kuruc, Erlenmattweg 7, 4058 Basel, Switzerland. Attention: Legal. If necessary, to preserve a Claim under any applicable statute of limitations, you or Help’n’Trade may initiate arbitration while engaging in the informal negotiations.
During this pre-arbitration negotiation, all offers, promises, conduct and statements, whether oral or written, made in the course of the negotiation by any of the parties, their agents, employees, and attorneys are confidential, privileged and inadmissible for any purpose INCLUDING as evidence of liability, in arbitration or other proceeding involving the parties.
After a good faith effort to negotiate, if you or Help’n’Trade believe a Claim cannot be resolved informally, the party intending to pursue arbitration agrees to notify the other party via email prior to initiating the arbitration. In order to initiate arbitration, a claim must be filed with the American Arbitration Association (“AAA”) and the written Demand for Arbitration (available at www.adr.org) must be provided to the other party, as specified in the Commercial Arbitration Rules (the “AAA Rules”).
(b) Agreement to Binding Arbitration
IN EXCHANGE FOR THE BENEFITS OF THE SPEEDY, ECONOMICAL, AND IMPARTIAL DISPUTE RESOLUTION PROCEDURE OF ARBITRATION, YOU AND HELP’N’TRADE MUTUALLY AGREE TO WAIVE YOUR RESPECTIVE RIGHTS TO RESOLUTION OF ALL CLAIMS BETWEEN YOU (EXCEPT THOSE EXPRESSLY EXCLUDED BELOW) IN A COURT OF LAW BY A JUDGE OR JURY AND AGREE TO RESOLVE ANY DISPUTES BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS AS SET FORTH HEREIN.
This agreement to arbitrate contained in this Section 19 (“Arbitration Agreement”) is governed by the Federal Arbitration Act and survives the termination of this Agreement and your relationship with Company.
Claims covered by this Arbitration Agreement include, but are not limited to, any dispute, claim or controversy whether based on past, present or future events arising out of or relating to: this Agreement and prior versions (including the breach, termination, enforcement, interpretation or validity thereof); the Help’n’Trade Platform, services, or Events/Trades; your relationship with Help’n’Trade; the threatened or actual suspension, deactivation or termination of your Account or this Agreement; payments made by you or any payments made or allegedly owed to you; any city, county, state or federal wage-hour law; compensation, breaks and rests periods, expense reimbursement, wrongful termination, discrimination, harassment, retaliation, fraud, defamation, trade secrets, unfair competition, emotional distress; any promotions or offers made by Company; breach of any express or implied contract or breach of any express or implied covenant; claims arising under federal or state consumer protection laws; claims arising under antitrust laws; claims arising under the Telephone Consumer Protection Act and Fair Credit Reporting Act; and claims arising under the Fair Labour Standards Act, Civil Rights Act of 1964, Uniform Trade Secrets Act, Americans With Disabilities Act, Age Discrimination in Employment Act, Older Workers Benefit Protection Act, Family Medical Leave Act, Employee Retirement Income Security Act (except for individual claims for employee benefits under any benefit plan sponsored by Company and covered by the Employee Retirement Income Security Act of 1974 or funded by insurance), and state statutes, if any, addressing the same or similar subject matters; and all other federal and state statutory and common law claims.
If there is a dispute about the arbitrability of any Claim (including questions about the scope, applicability, interpretation, validity, and enforceability of this arbitration agreement), you and Help’n’Trade agree that this threshold dispute shall be delegated to the arbitrator (not a court) and that the arbitrator shall have initial authority to resolve such threshold disputes, except as expressly provided below.
YOU ACKNOWLEDGE AND UNDERSTAND THAT YOU AND HELP’N’TRADE ARE WAIVING THE RIGHT TO SUE IN COURT OR HAVE A JURY TRIAL FOR ALL CLAIMS, UNLESS EXPRESSLY EXCLUDED IN THIS ARBITRATION AGREEMENT. THIS ARBITRATION AGREEMENT IS INTENDED TO REQUIRE ARBITRATION OF EVERY CLAIM OR DISPUTE THAT CAN LAWFULLY BE ARBITRATED, EXCEPT THOSE CLAIMS AND DISPUTES WHICH BY THE TERMS OF THIS ARBITRATION AGREEMENT ARE EXPRESSLY EXCLUDED FROM THE REQUIREMENT TO ARBITRATE.
(c) Agreement Prohibiting Class Actions and Non-Individualized Relief
Except as otherwise required under applicable law, you and Help’n’Trade agree that any arbitration will be limited to the Claim between Help’n’Trade and you individually. YOU ACKNOWLEDGE AND AGREE THAT YOU AND HELP’N’TRADE ARE EACH WAIVING THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, OR ANY OTHER REPRESENTATIVE PROCEEDING (“Class Action Waiver”). Further, unless both you and Help’n’Trade otherwise agree, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of any class or representative proceeding. The arbitrator shall have no authority to consider or resolve any Claim or issue any relief on any basis other than an individual basis. The arbitrator shall have no authority to consider or resolve any Claim or issue any relief on a class, collective, or representative basis. Notwithstanding the foregoing, this Class Action Waiver shall not apply to Private Attorney General Act Claims brought against Company, which are addressed separately in Section 19(d) below.
Notwithstanding any other provision of this Agreement, the Arbitration Agreement or the AAA Rules (as defined below), disputes regarding the scope, applicability, enforceability, revocability or validity of the Class Action Waiver may be resolved only by a civil court of competent jurisdiction and not by an arbitrator. In any case in which: (i) the Claim is filed as a class, collective, or representative action and (ii) there is a final judicial determination that the Class Action Waiver is unenforceable as to any Claims, then those Claims shall be severed from any remaining Claims and may remain in a civil court of competent jurisdiction, but the Class Action Waiver shall be enforced in arbitration on an individual basis as to all other Claims to the fullest extent possible.
(d) Representative PAGA Waiver
Notwithstanding any other provision of this Agreement, the Arbitration Agreement or the AAA Rules, to the fullest extent allowed by law: (1) you and Help’n’Trade agree not to bring a representative action on behalf of others under the California Private Attorneys General Act of 2004 (“PAGA”), California Labor Code § 2698 et seq., in any court or in arbitration, and (2) for any claim brought on a private attorney general basis including under PAGA, both you and Company agree that any such Claim shall be resolved in arbitration on an individual basis only (i.e., to resolve whether you have personally been aggrieved or subject to any violations of law), and that such an action may not be used to resolve the claims or rights of other individuals in a single or collective proceeding (i.e., to resolve whether other individuals have been aggrieved or subject to any violations of law) (collectively, “Representative PAGA Waiver”). Notwithstanding any other provision of this Agreement, the Arbitration Agreement or the AAA Rules, disputes regarding the scope, applicability, enforceability, revocability or validity of this representative PAGA Waiver may be resolved only by a civil court of competent jurisdiction and not by an arbitrator. If any provision of this representative PAGA Waiver is found to be unenforceable or unlawful for any reason: (i) the unenforceable provision shall be severed from this Agreement; (ii) severance of the unenforceable provision shall have no impact whatsoever on the Arbitration Agreement or the requirement that any remaining Claims be arbitrated on an individual basis pursuant to the Arbitration Agreement; and (iii) any such representative PAGA or other representative private attorneys general act Claims must be litigated in a civil court of competent jurisdiction and not in arbitration. To the extent that there are any Claims to be litigated in a civil court of competent jurisdiction because a civil court of competent jurisdiction determines that the representative PAGA Waiver is unenforceable with respect to those Claims, the parties agree that court litigation of those Claims shall be stayed pending the outcome of any individual Claims in arbitration.
(e) Rules and Logistics Governing Arbitration
The arbitration will be commenced and conducted under the AAA Rules in effect at the time the arbitration is initiated and modified by the terms set forth in this Agreement, and, where appropriate, the AAA’s Supplementary Procedures for Consumer Related Disputes (“AAA Consumer Rules”), both of which are available at the AAA website www.adr.org or by calling the AAA at 1-800-778-7879. Notwithstanding the foregoing, if requested by you and if proper based on the facts and circumstances of the Claims presented, the arbitrator shall have the discretion to select a different set of AAA Rules, but in no event shall the arbitrator consolidate more than one person’s Claims, or otherwise preside over any form of representative, collective, or class proceeding. You and Help’n’Trade agree that the arbitration shall be administered before a single arbitrator mutually agreed upon by the parties, and if the parties cannot agree within thirty (30) days after names of potential arbitrators have been proposed, then by a single arbitrator who is chosen by the AAA.
As part of the arbitration, both you and Company will have the opportunity for reasonable discovery of non-privileged information that is relevant to the Claim(s). The arbitrator may award any individualized remedies that would be available in court. The arbitrator may award declaratory or injunctive relief only in favour of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claims. The arbitrator will provide a reasoned written statement of the arbitrator’s decision, which shall explain the award given and the findings and conclusions on which the decision is based.
The arbitrator will decide the substance of all Claims in accordance with applicable law, and will honour all claims of privilege recognized by law. The arbitrator’s award shall be final and binding and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
Your arbitration fees and your share of arbitrator compensation will be governed by the AAA Rules (and, where appropriate, limited by the AAA Consumer Rules) subject to the following modifications:
(i) If Company initiates arbitration under this Arbitration Agreement, Company will pay all AAA filing and arbitration fees.
(ii) If a Tradee or Helper files a Claim in accordance with this Arbitration Agreement and the associated claim for damages does not exceed USD $10,000, Company will pay all AAA filing and arbitration fees unless the arbitrator finds that either the substance of your claim or the relief sought in your Demand for Arbitration was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)).
(iii) If a Tradee or Helper files a Claim in accordance with this Arbitration Agreement and the associated claim for damages exceeds USD $10,000, Company shall pay all costs unique to arbitration (as compared to the costs of adjudicating the same claims before a court) including the regular and customary arbitration fees and expenses, and the Tradee or Helper shall be responsible for contributing up to an amount equal to the filing fee that would be paid to initiate the claim in the court of general jurisdiction in the state in which they perform Events/Trades, unless a lower fee amount would be owed by you as required by law or the applicable AAA Rules. Any dispute as to whether a cost is unique to arbitration shall be resolved by the arbitrator. If the arbitrator finds that the substance of your claim or the relief sought is frivolous or brought for an improper purpose, however, then the allocation of fees will be governed by the applicable AAA Rules.
(iv) Except as required by law or the applicable AAA Rules, each party shall pay its own attorneys’ fees and pay any costs that are not unique to the arbitration (i.e., costs that each party would incur if the Claim(s) were litigated in a court, such as costs to subpoena witnesses and/or documents, take depositions and purchase deposition transcripts, copy documents, etc.).
(v) At the conclusion of any arbitration, the arbitrator may award reasonable fees and costs or any portion thereof to the prevailing party, to the extent authorized by applicable law or the applicable AAA Rules.
Unless you and Company agree otherwise, any arbitration hearings between Company and a Helper will take place in the county of your billing address, and any arbitration hearings between Company and a Tradee will take place in the county in which you received Event/Trade services. If AAA arbitration is unavailable in your county, the arbitration hearings will take place in the nearest available location for a AAA arbitration.
(f) Exceptions to Arbitration
The following types of Claims may be, but are not required to be, arbitrated under the Arbitration Agreement:
- Claims for workers’ compensation, disability insurance and unemployment insurance benefits;
- Small claims actions that are within the scope of small claims court jurisdiction and brought on an individual basis;
- Applications for provisional remedies, preliminary injunctions, and temporary restraining orders INCLUDING those relating to actual or threatened infringement, misappropriation, or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights;
- A representative action brought on behalf of others under PAGA or other private attorney general acts, to the extent the representative PAGA Waiver in Section 19(d) is deemed unenforceable by a court of competent jurisdiction; and
- Claims that may not be subject to arbitration as a matter of general law not pre-empted by the Federal Arbitration Act.
Nothing in this Arbitration Agreement prevents you from making a report to or filing a claim or charge with the Equal Employment Opportunity Commission, U.S. Department of Labour, Securities Exchange Commission, National Labour Relations Board, or Office of Federal Contract Compliance Programs, or similar local, state or federal agency, and nothing in this Arbitration Agreement shall be deemed to preclude or excuse a party from bringing an administrative claim before any agency in order to fulfil the party’s obligation to exhaust administrative remedies before making a claim in arbitration. However, you knowingly and voluntarily waive the right to seek or recover money damages of any type pursuant to any administrative complaint and instead may seek such relief only through arbitration under this Agreement. This Agreement and Arbitration Agreement do not prevent you from participating in an investigation by a government agency of any report, claim or charge otherwise covered by this Arbitration Agreement and do not prevent you from receiving an award for information provided to any government agencies.
Except as otherwise provided in the severability provisions in Sections 19(c) and 19(d) above, in the event that any portion of this Arbitration Agreement is deemed illegal or unenforceable, such provision shall be severed and the remainder of the Arbitration Agreement shall be given full force and effect.
(h) Right to Opt Out of Arbitration Agreement
You may opt out of the Arbitration Agreement by notifying Company in writing within thirty (30) days of your agreement to these Terms of Service. To opt out, you must send a written notification to Company at Help’n’Trade GmbH., 425 Second Street, 5th Floor, San Francisco California, 94107 Attention: Legal, that includes (a) your account username, (b) your name, (c) your address, (d) your telephone number, (e) your email address, and (f) a clear statement indicating that you do not wish to resolve claims through arbitration and demonstrating compliance with the 30-day time limit to opt out of the above arbitration and class action/jury trial waiver provisions.
20. Dispute Resolution – Arbitration & Class Action Waiver (Canadian Users)
USERS RESIDING IN CANADA: PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS AND GOVERNS HOW YOU AND HELP’N’TRADE CAN BRING CLAIMS AGAINST EACH OTHER. THIS SECTION WILL, WITH LIMITED EXCEPTIONS, REQUIRE YOU AND HELP’N’TRADE TO SUBMIT CLAIMS AGAINST EACH OTHER TO BINDING AND FINAL ARBITRATION ON AN INDIVIDUAL BASIS.
SECTION 20 DOES NOT APPLY TO USERS RESIDING IN THE UNITED STATES, AND USERS RESIDING IN THE UNITED STATES AND HELP’N’TRADE AGREE THAT SECTION 19 SHALL APPLY INSTEAD.
The validity, interpretation, construction, and performance of these Terms shall be governed by the laws of the province or territory in which you reside.
Except where prohibited by law, any controversy, claim or dispute arising out of, relating to, or in respect of these Terms including their negotiation, validity, existence, breach, termination, construction or application, or the rights, duties or obligations of any party, or the rights, duties or obligations of any party derived from or associated with these Terms (a “Dispute”), shall be referred to and determined by a single arbitrator in a final and binding arbitration administered under the rules of ADR Institute of Canada’s Arbitration Rules. If the parties have not agreed upon an arbitrator within 14 days, unless otherwise agreed by the parties in writing, the parties shall ask the ADR Institute of Canada GmbH. to appoint a single arbitrator. For greater certainty, neither Tradees nor Helpers shall commence or participate in a class proceeding or other aggregate action in respect of any Dispute, except and to the extent that provincial consumer protection legislation expressly preserves such an entitlement in the context of the particular Dispute.
The seat of the arbitration shall be the same as the provincial or territorial law governing these Terms. The arbitration shall be heard in the capital of the seat, unless the parties agree otherwise. The costs and expenses of the arbitrator shall be shared equally between the parties. A party to the arbitration has no right of appeal from any award of the Arbitrator, whether characterized as final, interim, interlocutory or partial.
All Disputes referred to arbitration (including the scope of the agreement to arbitrate, the law relating to the enforcement of the agreement to arbitrate, any relevant limitation periods, the law governing the procedure of the arbitration, the law relating to available remedies, set-off claims and conflict of laws rules) shall be governed by the law of the seat. Each party hereby irrevocably consents to venue in the capital of the seat, and to the jurisdiction of competent courts in the capital of the seat for all litigation that may be brought, however it is agreed and acknowledged that the intention of the parties is to arbitrate the Dispute without recourse to the courts.
A party to these Terms may take such steps as are permitted or required to enforce an award made by an Arbitrator. Except as required by law, and only to the extent that such disclosure is reasonably necessary, or for the purposes of obtaining professional advice, the existence of the arbitration and any element of the arbitration including any award, shall be confidential and shall not be disclosed to any non-party to the arbitration. No document or other evidence or information prepared for or produced by or on behalf of any party to the arbitration shall be disclosed to any non-party to the arbitration.
21. Governing Law
USERS RESIDING IN THE UNITED STATES: Except as provided in Section 19 or expressly provided otherwise, this Agreement and your use of the Help’n’Trade Platform will be governed by, and will be construed under, the laws of the State of California, without regard to choice of law principles. This choice of law provision is only intended to specify the use of California law to interpret this Agreement and is not intended to create any substantive right to non-Californians to assert claims under California law whether by statute, common law, or otherwise.
USERS RESIDING IN CANADA: Except as provided in Section 20 or expressly provided otherwise, this Agreement and your use of the Help’n’Trade Platform will be governed by, and will be construed under, the laws of the Province of Ontario, without regard to choice of law principles. This choice of law provision is only intended to specify the use of Ontario law to interpret this Agreement and is not intended to create any substantive right to non-residents of Ontario to assert claims under Ontario law whether by statute, common law, or otherwise.
USERS RESIDING IN EUROPEAN UNION AND SWITZERLAND: This Agreement and your use of the Help’n’Trade Platform will be governed by, and will be construed under the laws of Kanton Basel, Switzerland where Help’n’Trade resides and offers its services from, without regard to choice of law principles. This choice of law provision is only intended to specify the use to interpret this Agreement and is not intended to create any substantive right to non-residents of Basel, Switzerland to assert claims under Kanton Basel law whether by statute, common law, or otherwise.
22. No Agency; No Employment
No agency, partnership, joint venture, employer-employee or franchiser-franchisee relationship is intended or created by this Agreement.
23. General Provisions
Failure by Company to enforce any provision(s) of this Agreement will not be construed as a waiver of any provision or right. This Agreement constitutes the complete and exclusive agreement between you and Company with respect to its subject matter, and supersedes and governs any and all prior agreements or communications. The provisions of this Agreement are intended to be interpreted in a manner which makes them valid, legal, and enforceable. Except for the “Agreement Prohibiting Class Actions and Non-Individualized Relief” in Section 19, in the event any provision is found to be partially or wholly invalid, illegal or unenforceable, (1) such provision shall be modified or restructured to the extent and in the manner necessary to render it valid, legal, and enforceable or, (2) if such provision cannot be so modified or restructured, it shall be excised from the Agreement without affecting the validity, legality or enforceability of any of the remaining provisions. This Agreement may not be assigned or transferred by you without our prior written approval. We may assign or transfer this Agreement without your consent including but not limited to assignments: (i) to a parent or subsidiary, (ii) to an acquirer of assets, or (iii) to any other successor or acquirer. Any assignment in violation of this Section 23 shall be null and void. This Agreement will inure to the benefit of Company, its successors and assigns.
Helpers alone are responsible for identifying and obtaining any required licenses, permits, or registrations before offering services or goods and undertaking Events/Trades. Indeed, certain types of Events/Trades and services may be prohibited altogether, and it is the responsibility of Tradees and Helpers to avoid such prohibited Events/Trades, services and goods. Penalties may include banning of the platform, fines or other enforcement. If you have questions about how local laws apply to your Events/Trades and services on the platform, you can and should first seek separate legal guidance.
Because Help’n’Trade does not oversee, monitor or supervise the posting, scoping or performance of Events/Trades, Tradee must determine for themselves whether a Helper is qualified to perform the specific Event/Trade at hand. Tradees and Helpers may wish to consult their state/provincial/territorial or local requirements to determine whether certain Events/Trades are required to be performed by a licensed professional.
25. Changes to this Agreement and the Help’n’Trade Platform
26. No Rights of Third Parties
None of the terms of this Agreement are enforceable by any persons who are not a party to this Agreement.
27. Notices and Consent to Receive Notices Electronically
You consent to receive any agreements, notices, disclosures and other communications (collectively, “Notices”) to which this Agreement refers electronically including without limitation by e-mail or by posting Notices on this Site. You agree that all Notices that we provide to you electronically satisfy any legal requirement that such communications be in writing. Unless otherwise specified in this Agreement, all notices under this Agreement will be in writing and will be deemed to have been duly given when received, if personally delivered or sent by certified or registered mail, return receipt requested; when receipt is electronically confirmed, if transmitted by facsimile or email; or the day after it is sent, if sent for next day delivery by a recognized overnight delivery service.