Cookies Policy

Last Updated: January 15th, 2020



1. Introduction

Thank you for using Help’n’Trade! Your trust is important to us and we’re committed to protecting the privacy and security of your personal information worldwide. The information that’s shared with us helps us to provide a great experience with Help’n’Trade website and the web application.

This page describes what information our cookies gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

2. What Are Cookies

As is common practice with almost all professional websites, also Help’n’Trade website and Help’n’Trade application uses cookies. Cookies are tiny files that are downloaded to your computer, to improve your experience or enable certain functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

3. How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

4. Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site.

You can learn how to manage cookies on your web browser by following the Browser Cookies Guide.

5. The Cookies We Set

5.1. Service Cookies (webapplication https:// only)

  • consent:
    When you first land on our application:, you will see a banner informing you about us using cookies. If you decide to click on “ok”, which is optional, you are giving us your consent. We store the information and date of your consent with our cookies policy.
  • policies:
    When you log in into our application: you first need to agree with our terms of service and privacy policies. The policies cooky stores your consent at the moment you log in, so that the next time you do not have to go through those additional steps.
  • lastCoordinates:
    When you access our application you are requested by the application to access your location, which enables the trading map to center to your approximate location (not precise location!). If you however do not turn on your location, the lastCoordinates cookie will store the last position you viewed. So that the next time you access the application, your view will be on a location you had it last centered on.
  • jwt:
    jwt cookie is a type of a cookie which you can not access, nor is it visible to you, however it is essential for the functionality of the application, as it allows the authenticated user to use our application.
  • io:
    io cookie is a type of a cookie which you can not access, nor is it visible to you, however it is essential for the functionality of the application, as it enables authenticated user to receive notifications and messages.

5.2. Tracking and Analytics Cookies (web application and web site

We use Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us understand how you use our website and our web application and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit in our environment, so we can continue to produce engaging content, but also so that we learn where can be some hidden failures, which made you leave our site, but you did not confront us about.

These cookies are enabled only once you give us your consent by clicking on “OK” in the cookie banner and are deleted automatically according to your web browser settings (for example when you close the window or when you close the browser, etc.).

6. More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not, it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our web application.

However if you are still looking for more information then you can contact us through one of your preferred social media channels or drop us an e-mail on: :